Shipments and returns

Your order shipment

We are a charity and do not employ full time order administration staff. Packages are generally dispatched within 3-4 working days after receipt of cleared payment and are shipped via Royal Mail without signature. If you prefer delivery by Royal Mail Special Delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. With this choice we will provide you with a link to track your package online. Should any dispatch exceed 7 day or stock needs re-ordering we will be in touch via Email. For some heavy international packages we may choose to use other means for cost, we will contact you in that case.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.